Platform Features
Discover the enterprise-grade tools powering the state's most advanced civic grievance portal.
AI Deep Analysis Router
A dedicated Python-based AI microservice instantly scans incoming complaints to determine Priority (High, Medium, Low) and maps them to the exact department.
Auto-Escalation SLA Engine
Background Cron jobs continuously monitor the state of all grievances. If a Block Official breaches their SLA timer, the ticket is forcefully escalated to the District layer.
Verified Proof of Work
Unlike traditional systems, complaints cannot be blindly marked as 'Resolved'. Officials must upload photographic proof of the repaired infrastructure to close the loop.
Live Twilio SMS Alerts
Integrated directly with the Twilio telecom API to send real-time secure OTP codes for login, preventing fraudulent spam accounts.
Enterprise Security
Secured via robust JWT (JSON Web Tokens), BCrypt password hashing, and role-based access control (RBAC) ensuring data siloing between Districts.
Persistent Data Store
Powered by a locally installed, high-performance MongoDB native database with full Mongoose ODM schema validation and indexing.