How JanSetu Works
From reporting an issue to closing the feedback loop, we ensure total accountability.
1. Report an Issue
Simply upload a photo, drop your location pin using your phone's GPS, and describe the problem in a few words (English or Hindi).
2. AI Priority & Routing
Our centralized AI system instantly reads your grievance. It categorizes the department (e.g., Water Board), assigns a Priority Level, and calculates a strict SLA Deadline.
3. The Escalation Matrix
The ticket drops into the dashboard of your local Block Official. If they fail to fix it before the AI Deadline, the ticket auto-escalates to the District Magistrate.
4. Verified Resolution
When the official completes the work, they must upload a 'Proof of Action' image. You will be notified via SMS to verify the work and rate the resolution.