Introduction
Bharat JanSetu ("we," "our," or "the Portal") is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, and protect your personal information when you use our AI-powered grievance redressal system.
Information We Collect
- Identity Data: Full name, mobile number, and unique citizen identification.
- Location Data: District, Block, and Village information (and optional GPS coordinates for specific grievance reporting).
- Grievance Data: Details of the complaints filed, including descriptions, categories, and supporting photographic evidence.
- Technical Data: IP address, device type, and operational logs for security and performance monitoring.
How We Use Information
Your information is strictly used for the purpose of grievance resolution. This includes:
- AI-based routing of complaints to the appropriate government official.
- Verification of grievance resolution through citizen-officer communication.
- Generating state-level analytics to improve governance efficiency.
- Sending real-time notifications regarding the status of your grievance.
Data Security
We implement robust security measures, including end-to-end encryption for authentication and secure cloud storage for sensitive evidence. Access to citizen data is strictly restricted to assigned officials based on a need-to-know jurisdictional basis.